At Claire’s recent presentation at the Redlands Business Expo she spoke about the 5 Steps to High Performing Employees. Following is a summary of Claire’s presentation.
RESEARCH SAYS THAT HIGH PERFORMING BUSINESSES, IRRESPECTIVE OF STRATEGIC DIRECTION, BENEFITED FROM A FOCUS ON EMPLOYEES AND ORGANISATIONAL VALUES.
- RECRUIT
- The right job – what does the business require?
- The right person – what skills are required?
- And most importantly, what behaviours are necessary to perform the job and to suit the culture of your organisation?
Another consideration to recruiting the right person is to cast a wide net, and don’t just choose the easy option of someone you already know. It may take longer but the result will be well worth the wait.
- GOALS
- For starters, you must have a business plan with clear goals.
- Balanced Scorecards is a great approach to ensure all aspects of success are measured:
- Financial
- Customer Service
- Learning and Growth
- Internal Business Processes.
- CASCADE business goals to individual goals – set and measure.
- Set and measure SMART goals.
- Goals give much needed role clarity and direction.
- Keep people accountable.
- DISCRETION/AUTONOMY
- Encourage employees to make their own decisions, even if only small ones.
- Encourage them to think of more effective ways to work, for example solving problems to improve processes.
- Share your ideas with staff and listen to their ideas.
- Facilitate variety in the work staff do.
- Encourage staff to take advantage of opportunities for training and development.
- REWARD
- Reward based on performance.
- Do not reward poor performance – address poor performance.
- Has the person achieved the set goals? If so, reward in a way that is meaningful to the individual.
- Not just monetary rewards.
- People are motivated by rewards they value – fit rewards to the needs of individuals.
- People are motivated by feedback – give your staff regular feedback and suggestions for improvement.
- Regular, systematic and well-structured performance appraisals.
- BRAINSTORM REWARD IDEAS to suit your employees.
- WORKPLACE
- Leadership and culture is key to business success!
- Use of policies and procedures that limit the scope of employee behaviours in a non-invasive way, such as codes of conduct, and pre-action reviews that subject employee activities to review prior to implementation but provide significant autonomy once approved.
- Emphasis on human resource procedures and development of shared organisational values, which provide a foundation for decision making.
- Organisations that emphasise efficiency as a strategic priority used performance measurement systems as a means of accountability and evaluation, and emphasise bonus compensation determined objectively on the basis of short-term targets
YOUTUBE VIDEOS TO WATCH:
Please Contact Us To Discuss How Harrison Human Resources Assists Businesses With Managing For High Performance.
Claire Harrison is the Founder and Managing Director of Harrisons, a flourishing HR consulting business that sprouted in 2009 from Claire’s passionate belief that inspiring leaders and superstar employees are the key success factor to any business. With over 20 years’ experience, Claire has worked as a HR Director of multi-national organisations, as a Non-Executive Board Director, and a small business owner. Claire’s corporate career includes working with companies such as BHP, Westpac, Fonterra and Mayne Nickless.
